Frequently Asked Questions

 

I Have Never Heard of TripShock.com, Can I Trust this Site?

 

You can absolutely trust us! TripShock has had an “A” rating with the Better Business Bureau since 2009, and scores very high in customer satisfaction with various review websites. Our integrity is everything and we strive to deliver over the top customer service and a great user experience.

 

Do I Need to Print a Voucher for my Activity Booking?

 

In an effort to go paperless, TripShock has arranged for most of its providers to do virtual redemptions. This means that you can show the voucher from your phone, or they can verify your information with an ID upon arrival.

However, there are a few businesses that still require paper vouchers, and it’s recommended to view the reservation for details. If you are in a situation where you didn’t print your voucher when it is required, give us a call, and we can fax or email the voucher to the tour provider.

 

How Can I View my Reservation Information?

 

Once you book your reservation, you should receive an email with an access code and your voucher attached. If you create an account upon booking, then you can log back in and view your current and past order information at any time.

 

Can I Change the Dates of My Reservation?

 

Yes, you can change your reservation if the tour provider has availability. TripShock does not charge for changing reservations, but the vendor may have a policy that requires a fee. Call or email us, and we will gladly make any adjustments.

 

How do I Cancel my Reservation?

 

You will first need to let TripShock know that you are going to cancel via phone, email, or live chat. Depending on how late you cancel, the reservation may be non-refundable. You will have to review the vendor agreement when you book, as it will state the policies on cancellation.

Do not call the vendor directly to reschedule or cancel. Only a TripShock representative can make changes to a reservation.

 

What if I Have a Large Group and I Can’t Book Online?

 

Please visit Group Services for more information on booking group activities.

 
 

Destinations

© 2024 Tripshock
This website uses cookies. Please visit our Privacy Policy to learn how we use cookies and how to control your cookie settings. By clicking or navigating this site you consent to our use of cookies.