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Splash: Sterling Resort Property
Check Rates & Book Online
ReviewsHorrible. Dirty, unmaintained, rude staff, broken river pool, and freezing splash pool. First night we arrived there was construction going on until... 
Discuss Splash: Sterling Resort Property!Ask a question and collaborate with other travelers. We monitor these comments daily, but it's faster to email us directly or call us 800-450-7139.
Beachfront Resort! Splash is a fun, upscale Resort in Panama City Beach that offers Beach Views from every Condo.
Booking Details:Unit Assignments: For the benefit of our guests, we do not assign unit numbers until the day of arrival in order to provide the best vacation experience possible. Each unit is individually owned; there can be several factors that can prevent the pre-assignment of units such as maintenance, real estate transactions, remodeling and owner use. Guests that have specific requirements for their unit (bedding, floor type, decor) may request during booking however requests are not guaranteed. The photos provided on the gallery represent a general overview of the units that are rented for this property.Property Services and Amenities
Family Condo Amenities
Property Policies & Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. LIMITED DAMAGE WAIVER: The Limited Damage Waiver is a $45.00 fee added to the total when you book. It covers the registered guest against any accidental damages to the unit or its contents for an amount not to exceed $2,000.00, when reported immediately. This fee eliminates the necessity for the traditional security deposits. SERVICE FEE: For all reservations there is a 8%(plus 12.5% tax) administrative service fee added to the total. CANCELLATION POLICY: Inside 14 days of arrival the cancellation fee is 1 nights room and tax plus $10 service fee. If canceling prior to 14 days of arrival it is $50 cancel fee plus $10 service fee. Changes to reservations within the specified cancellation period that result in a reduced value of the reservation, downgrade of unit size or a reduction in the number of nights will result in the forfeiture of an amount equal to one (1) night’s room rent, taxes, and fees. Please note that cancellations and/or early departures due to inclement weather do not warrant a refund. GENERAL POLICIES: The person making the reservation must be 25 or older and occupy the rental unit the entire term of the reservation. Singles under 25 years of age are prohibited unless accompanied by parent or legal guardian. Chaperoned groups are prohibited. Photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Check-in time starts at 3 PM and guaranteed by 6 PM Check-out time is promptly 10 AM No Smoking, Pets, RV's, Boats or Trailers permitted. Additional Info ● For assistance with late night check-ins, please call this after hours phone number and follow the specific details listed for each individual resort. After Hours: 1-866-573-7678 Address: 17739 Front Beach Rd, Panama City Beach, FL 32413
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Is is very important that all of our guests are aware any and all hotel policies and fees prior to booking. Please take a moment to read over these important notices.
The lodging provider has asked that you call TripShock at 1-800-450-7139 to book this room. Online booking is not available for this time frame due to low inventory.
TripShock reservation agents are available daily from 8am-10pm CST.
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Horrible. Dirty, unmaintained, rude staff, broken river pool, and freezing splash pool. First night we arrived there was construction going on until 8 pm next door, even after management said they would be gone by 5 pm. Next morning they were back at 7 am. Tubs did not drain, black goo oozing out. Nasty. Since there is no front office staff after 5 pm, we called maintenance, waited, no one came. Next day we had to pack up everything, move to a different floor, only to be greeted by dirty towels and broken glass on the floor my daughter nearly stepped on. Room keys did not work at first so we had to get them replaced. Don't forget to bring your own trash bags and toilet paper, there is NO room service and absolutely nothing provided for you. People who were leaving said management was a joke. We flew across country to stay at "trash". Never again, we will be letting family and friends know as well. Upon checkout there was no one there, we were told just throw our keys under the gate. What a joke. So unproffesional. If we could have got a full refund we would have.
Leah Daniels
Holloman AFB, New Mexico, USA
Apr 23rd, 2013
Nice location, But... Dirty carpet - needs replacing. Don't understand why we were charged a total of $104.00 above the room charge...for what?? This should be refunded. Thanks.
james willis
San Antonio, Texas, USA
Apr 16th, 2013
Great resort. Bad news was the kids water park was broken (big deal for us seen as though we have a 4yr old and I'm 8 months pregnant) The park was going to give me the ability to watch my 4 year old play without having to clammer in and out of the pool every five minutes. We were told each day, it would be fixed the next. It still wasn't fixed by the time we left. HOWEVER, the rest of the resort was wonderful! Rates from Tripshock were exceptional. I called TS customer service to let them know about the water park issue and Helen was amazing! Prompt, responsive, and a delight to deal with. She was able to get us a partial refund and even followed up with us to confirm everything. We plan to return to Splash next year and we plan to book everything we can through Tripshock! We are now big fans of both!
Tracy Norris
Macon, Georgia, USA
Sep 19th, 2012
We took the grandchildren to Panama City on their Spring break. The resort was very nice & we thoroughly enjoyed our thrip. Wish a cold front had not followed us there!!
Darlene Scelfo
Franklin, Louisiana, USA
May 1st, 2012