Customer care

At TripShock!, our customers are the highest priority. We understand that traveling can be difficult sometimes and we want to make it a little easier. You'll find our contact information below if you have any questions, concerns or feedback regarding your past, present or future booking with us.


Frequently Asked Reservation Questions

● I lost my voucher and I can't print a new one, what do I do?
We understand that these things happen when traveling. Although the vouchers are helpful, there are ways to verify your reservation without them. Before your arrive, the vendor activity provider should have your reservation on file at the location. They may require an ID for verification once you arrive. If they have no information of your reservation, a TripShock! representative will be on call to verify the reservation. Please ready the booking details on the reservation for voucher requirements.

● How can I view my reservation information?
Once you book your reservation, you should receive an email with an access code. Copy the access code and enter it in here. If you have not received an access code, please call or email us for one.

● Can I change the dates of my reservation?
Yes, you can change your reservation if the vendor has availability. TripShock! does not charge for changing reservations, but the vendor may have a policy that requires a fee. Call or email us and we will gladly make any adjustments.

● How do i cancel my reservation?
You will first need to let TripShock! know that you are going to cancel via phone or email. Depending on how late you cancel, the reservation may be non-refundable. You will have to review the vendor agreement when you book as it will state the policies on cancellation. Do not call the vendor directly to reschedule or cancel. Only a TripShock! representative can make changes to a reservation.

● I have a large group and I can't book that many on the website.
Please visit Group Services for more information on booking group activities.

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