• Admission to Zoo and Cool Zoo attractions
• Access to zoo exhibits
• Trainer chats
• Free on-site parking

• Camera
• Comfortable Shoes
• Sunglasses
• Sunscreen
• Towel

• Glass containers, disposable straws and lids are not permitted for the safety of our animals.
• Alcohol is not permitted.
• Personal life jackets and other pool/water accessories are not permitted in Cool Zoo.
• Bicycles, skates, pets, and radios are not allowed in the Zoo.
• Tickets are valid for a year from the date of purchase until used.
• Tickets are not valid for Boo at the Zoo, Zoo to Do, Zoo to Do for Kids, or any other special admission events at any Audubon facility.

• Cool Zoo is open seasonally from April through September. It is open during Audubon Zoo’s regular hours: Monday – Friday, 10am – 5pm, Saturday and Sunday, 10am – 6pm through Labor Day. It remains open on weekends only mid-August through Labor Day.
• Please check our calendar to be sure that Cool Zoo is open on the date guests plan to visit. The Audubon Zoo is open year round, excluding a few select holidays. If guests plan to visit the Audubon Zoo only, please select our Audubon Zoo ticket.
• Everyone entering Cool Zoo, 2 years and older, must have a wristband including adults supervising children.
• If the park is closed for a special event, please call 850-424-5125 for other options.
• Free on-site parking.
• Best time to visit the Zoo is in the morning as the animals are more active in the morning.
• Food and beverages are available at various locations throughout the zoo.
• The zoo has locker rentals available.
• Personal strollers are allowed.
• Strollers, wheelchairs and electronic wheelchairs are available for rent on a first come- first serve basis.
• Certified service animals are welcome to all areas of Audubon facilities where guests are normally allowed—with the exception of Watoto Walk and Audubon Aviary.
• Appropriate attire is required for Audubon Zoo. Guests are asked to cover up swim wear when leaving the Cool Zoo area.
• Cool Zoo vouchers can only be redeemed at Audubon Zoo. They are not valid at any other Audubon facilities. Vouchers are redeemed for a wristband, not a ticket. Once redeemed, we do not refund Cool Zoo wristbands for weather related closures.
• The zoo is located in Uptown New Orleans at 6500 Magazine Street between Walnut Street and Calhoun Street.

Once the voucher is redeemed at the zoo ticket office, the ticket(s) is valid for one day only. Guests must have the voucher available to show at the gate on a smartphone or device. Online tickets are non-refundable. Guests may change the date of arrival as long as it's in the current season. If for some reason the zoo is closed for a special event, please call us at 850-424-5125 for a refund or a ticket transfer. For weather-related closures, customers that have redeemed their vouchers for ticket/wristband will be given a raincheck on site, not a refund.

Cool Zoo/Gator Run is subject to close temporarily during inclement weather. Tickets are not valid for Cool Zoo, Boo at the Zoo, Zoo to Do, Zoo to do Kids, Zoo Lights, or any other special admission events at any Audubon facility.