• Children under 8 are not permitted to participate.
• Cameras/phones are not allowed into animal enclosures or on docks as participants’ hands must be free to interact with the animals. Family and friends are welcome to take photos from viewing areas.
• Please remove all loose jewelry before arrival.
• Does not include admission to the park.
• If you or a family member has any special needs or disabilities, please contact TripShock prior to making your reservation.
• General admission to the park is not included in encounter price and must be purchased separately.

• Encounters continue rain or shine, no refunds or exchanges due to inclement weather.
• Time spent with each animal species varies with each encounter depending on the individual animals’ behavior and needs.
• This is not an "in water" activity.
• The encounter includes the opportunity to discover how each animal feels.
• This program provides the opportunity to touch and feed a penguin.
• Cameras are not allowed during the encounters.
• Photos are taken during the encounter and will be available for purchase. Photo packages are not included in the price of the encounter.
• This encounter is for ages 8 and up.

Admission to Gulfarium is NOT included in this ticket and must be purchased separately. A 24-hour notice must be given in order to receive a full refund of the purchase price minus $5. In the event that an encounter must be rescheduled within 24 hours prior to the encounter start time, or after a missed encounter, a rebooking fee of 25% of the encounter purchase price will be applied. Rebooking is subject to program availability and is not guaranteed. Encounters do not include admission and admission must be purchased separately.

Please Note: Masks will be required for all encounter participants due to the COVID-19 social distancing guidelines. If a participant does not have a mask, masks will be available to purchase for that animal interaction program.