Check in was super easy despite running a few mins behind our reservation time slot. We had 3 adults and 6 kids. We saw dolphins on the way over to the islands which was a big highlight for kiddos.

We arrived after prepaying for 2 - 4 hour paddle board rentals. The employee checking us in and reviewing the paperwork was very nice and thorough regarding the paperwork and waivers. He told us to pick out life jackets and wait by the water for the paddle boards. I immediately noticed that the water was extremely choppy and moving much more quickly than I would’ve guessed for a paddle boarding area. The employee who brought our paddle boards down told my girls to paddle against the current because they would be to tired to do it on the way back. My daughter asked for any tips or instructions on paddling or standing on the boars and he said “he had none b/c he doesn’t paddleboard”. My two girls paddled out to the bay. They spent 10 minutes in the same spot and could not move. They came back in. And stayed in the entry area (by the boats) for another 15 minutes before giving up. I had to be on a work conference call so I could not go into the building and get help or ask for a refund. So that is on us. However, the VERY disappointing thing was that several employees drove by them in boats. No one asked if they were OK? No one asked why they were just sitting on the paddle board in the entry area? No one offered help. Nothing. At least three different employees went by them a total of 6 to 10 times and didn’t say a word - let alone mention a partial refund or rain check. We paid $150 for 4 hours and were on the paddle boards less than a half hour. I understand the non-refundable rental cost. But the lack of the concern for the girls safety and even enjoyment of not being able to use the boards was my reason for the poor rating.