Due to the impacts of the COVID-19, we are in the process of making some temporary changes to which we serve you. Beginning on 3/29/2020, our new hours of operation will be from 9am-4pm CST. Live chat and email will be the only way to reach our agents in an effort to expand our service to travelers. Our customer service email is [email protected].
Although some activities are still available for booking, we encourage our travelers to follow local and state orders. If you need to cancel an upcoming reservation, we have waived all cancellation fees. Refunds will take upwards to 10-14 business days to process due to overwhelming volume. If you received a cancellation confirmation from us which stated refunds within 5 days or less, this is incorrect. In a normal business environment, this would be the case. We have now updated this language. We are currently offering the option to turn your refund into a gift card in which you’ll receive an additional 10% promo code.
If you have a moment, please take our quick survey and let us know when you might be traveling again. We’ll also be sure to email you when conditions begin to improve for travelers. We understand this might change over time, but it gives our leadership an idea of when travelers like you plan to resume your vacations.
From all of us at TripShock, we hope you stay safe, and we look forward to serving you when this is all over.
Greg Fisher CEO