Express ferry

Once on the boat, I thought the trip was amazing. However, My sister has been on the three hour excursion before, and that is what we thought we were booking and called called a couple of times in advance of our trip asking about handicap accessibility, and we were told there really wasn’t any. Upon arrival, we were booked for the short ferry ride, not the three hour trip, and come to find out, our handicap sister could have made the trip on the express ferry after all. I understand your staff cannot possibly be prepared to provide for every scenario, but when I booked the trip, I hung up and told my sisters “not sure what happened there, but we are supposedly booked for a boat ride”. Not sure if it was a new employee or what, but I knew from the phone call that things would probly be messed up when we got there. Anyway, our boat captain and crew were amazing, engaged the crowd, and made for an amazing day!