Changes and Cancellations
Customer Service Guide (Home) > Changes & Cancellations
One thing that never changes is the need to make changes. Here at TripShock, we want to work with you to ensure that whatever unexpected circumstances arise, we help you handle it the best way possible.
Learn more about Changes and Cancellations with TripShock below:
Changing Your Booking
Missed flights, illnesses, changes of plans… unfortunately, things like this just happen. We understand how stressful it can be to have to deal with those unexpected occurrences, which is why we’ve made changing your booking with TripShock simple.
Since we are a third party booking company, we must abide by the cancellation policies set in place by the partner whose activity was booked. This means that each policy is different, but in most cases, changes are allowed to be made to the reservation, as long as it is outside of their cancellation and refund policy.
Please review the voucher you received after booking, for the cancellation policy specific to the activity you booked.
If you are needing to make any changes to your reservation, including but not limited to the date of the activity, the activity type, the amount of tickets purchased, etc., it is recommended to call and speak with a TripShock Customer Service Representative directly.
Customer service is available 7 days a week via phone, live chat, and e-mail from 7:00am until 6:00pm by calling 850-424-5125. Please have your confirmation number ready to provide to the Customer Service Representative.
Cancelling Your Booking
While we never want to have to cancel a reservation, sometimes it is inevitable. With that being said, each cancellation and refund policy is different, and it is recommended to review this section of your voucher before cancelling. Even when booking multiple items at the same time, it is possible that each item has a different policy.
If you need to cancel, call TripShock directly at 850-424-5125, and a Customer Service Representative will go over the cancellation policy and take care of the reservation for you.
Once your reservation has been cancelled, you will receive a cancellation text and e-mail from us, confirming your cancellation.
Upon cancelling, we will release the funds from our end immediately, and the refund amount will be in your cancellation text and e-mail. Please be aware that even though the funds are released from our end right away, sometimes it can take 7-10 business days for the refund to reflect in your account. If you do not see the refund at this time, it is recommended to call your bank directly.
TripFlex is a service that we offer on most tours and activities on TripShock. If you add TripFlex coverage to your reservation, you have the extra protection for last minute changes in your plans. The TripFlex fee will range anywhere from 5-10% of the ticket or rental, which will vary depending on the type of tour. This fee is non-refundable.
In order to file a claim with TripFlex, you’ll need to contact TripShock via phone or email prior to the departure of your activity. You can reach TripShock via email at [email protected], or call us at 850-424-5125. Reference the confirmation number and the reservation agent will submit a full refund minus the TripFlex fee.
TripFlex coverage does not qualify for no shows. If you call after your scheduled departure to file a claim, the coverage will no longer be valid. However, our reservation team will make a best effort to reschedule without penalty.
Another situation that may be encountered is when the excursion you were scheduled to experience cancels on you. This can happen for many reasons such as inclement weather, mechanical issues, etc.
If the activity is cancelled because the tour cannot go on, the customer will receive a full refund, or be allowed to reschedule. If the customer purchased TripFlex coverage, this fee will not be refunded. Just let a Customer Service Representative know what you would like to do, and they will take care of the rest!