Select a destination
11/12/2019 ~ 11/18/2019
wishlist
Cart
wishlist
Cart
Select a destination
11/12/2019 ~ 11/18/2019
wishlist
Cart

    TripShock Customer Service Guide

    TripShock Customer Service Guide

    The TripShock Customer Service Guide is the #1 resource for all of your customer needs. Please check below for answers to your questions regarding booking, cancellations, customer experience, navigating TripShock.com, and more.

     


     

    How to Use Our Website

    • Navigating Destinations
    • Browsing by Tour
    • Browsing by Supplier/Partner

    GO TO HOW TO USE OUR WEBSITE

    TripShock Listings

    • Listing Basics
    • Pricing & Availability
    • Cancellation Policy

    GO TO TRIPSHOCK LISTINGS

    Booking & Payment

    • Promo Codes
    • Other Discounts
    • Rate Changes
    • Accepted Payment Types
    • Viewing Your Booking

    GO TO BOOKING & PAYMENT

    Vouchers

    • What is a Voucher?
    • Mobile Vouchers
    • Barcodes
    • Printing Vouchers
    • What if You Lose or Can't Find Your Voucher?

    GO TO VOUCHERS

    Changes & Cancellations

    • Changing Your Booking
    • Cancelling Your Booking
    • Supplier Cancellations

    GO TO CHANGES & CANCELLATIONS

    Group Travel

    • Group Qualifications
    • Benefits to Booking as a Group
    • Are Group Discounts Guaranteed?
    • When is a Contract Necessary?

    GO TO GROUP TRAVEL

    Customer Assistance

    • Phone Support
    • E-mail Support
    • Live Chat Support
    • Partner Support

    GO TO CUSTOMER ASSISTANCE

    Customer Experience

    • TripShock.com Feedback
    • TripShock Supplier Feedback
    • Issue Resolution & Escalation
    • Who to Contact for After-Hours Emergencies

    GO TO CUSTOMER EXPERIENCE

    Travel Articles/Blogs

    • Travel Article Destinations
    • Why Does TripShock Write Travel Articles?
    • TripShock Travel Writers

    GO TO TRAVEL ARTICLES/BLOGS

    Traveler Stories

    • What is a Traveler Story?
    • Requirements for a Valid Submission
    • Reimbursement

    GO TO TRAVELER STORIES

    Contact Information

    • TripShock Contact Information
    • TripShock Support Hours of Operation
    • Partner Support Contact Information
    • Partner Support Hours of Operation

    GO TO CONTACT INFORMATION

    Things to Know Before You Book

    • Weather
    • What’s in Season for Fishing
    • Fishing Expectations
    • Dolphin Sighting Expectations
    • Beach Flag Meaning
    • Beach Closures
    • Handicap Accessibility

    GO TO THINGS TO KNOW BEFORE YOU BOOK

     


     

    For help with supplier, affiliate, and partner-specific issues and inquiries, please visit our Online Partner Resource.