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10/27/2020 ~ 11/01/2020
October 2020
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TripShock Customer Service Guide

TripShock Customer Service Guide

The TripShock Customer Service Guide is the #1 resource for all of your customer needs. Please check below for answers to your questions regarding booking, cancellations, customer experience, navigating TripShock.com, and more.


Customer Assistance

  • View Your Booking
  • Phone Support
  • E-mail Support
  • Live Chat Support
  • Partner Support

GO TO CUSTOMER ASSISTANCE

Changes & Cancellations

  • Changing Your Booking
  • Cancelling Your Booking
  • Supplier Cancellations
  • TripFlex Coverage

GO TO CHANGES & CANCELLATIONS

Vouchers

  • What is a Voucher?
  • Mobile Vouchers
  • Barcodes
  • Printing Vouchers
  • What if You Lose or Can’t Find Your Voucher?

GO TO VOUCHERS

Things to Know Before You Book

  • Weather
  • What’s in Season for Fishing
  • Fishing Expectations
  • Dolphin Sighting Expectations
  • Beach Flag Meaning
  • Beach Closures
  • Handicap Accessibility

GO TO THINGS TO KNOW BEFORE YOU BOOK

Booking & Payment

  • Promo Codes
  • Other Discounts
  • Rate Changes
  • Accepted Payment Types

GO TO BOOKING & PAYMENT

Group Travel

  • Group Qualifications
  • Benefits to Booking as a Group
  • Are Group Discounts Guaranteed?
  • When is a Contract Necessary?

GO TO GROUP TRAVEL

Customer Experience

  • TripShock.com Feedback
  • TripShock Supplier Feedback
  • Issue Resolution & Escalation
  • Who to Contact for After-Hours Emergencies

GO TO CUSTOMER EXPERIENCE

How to Use Our Website

  • Navigating Destinations
  • Browsing by Tour
  • Browsing by Supplier/Partner

GO TO HOW TO USE OUR WEBSITE

TripShock Listings

  • Listing Basics
  • Pricing & Availability
  • Cancellation Policy

GO TO TRIPSHOCK LISTINGS

Travel Articles/Blogs

  • Travel Article Destinations
  • Why Does TripShock Write Travel Articles?
  • TripShock Travel Writers

GO TO TRAVEL ARTICLES/BLOGS

Traveler Stories

  • What is a Traveler Story?
  • Requirements for a Valid Submission
  • Reimbursement

GO TO TRAVELER STORIES

Contact Information

  • TripShock Contact Information
  • TripShock Support Hours of Operation
  • Partner Support Contact Information
  • Partner Support Hours of Operation

GO TO CONTACT INFORMATION


For help with supplier, affiliate, and partner-specific issues and inquiries, please visit our Online Partner Resource.