TripShock Customer Service Guide
TripShock Customer Service Guide
The TripShock Customer Service Guide is the #1 resource for all of your customer needs. Please check below for answers to your questions regarding booking, cancellations, customer experience, navigating TripShock, and more.
Customer Assistance
- View Your Booking
- Phone Support
- E-mail Support
- Partner Support
GO TO CUSTOMER ASSISTANCE
Changes & Cancellations
- Changing Your Booking
- Cancelling Your Booking
- Supplier Cancellations
- TripFlex Coverage
GO TO CHANGES & CANCELLATIONS
Vouchers
- What is a Voucher?
- Mobile Vouchers
- Barcodes
- Printing Vouchers
- What if You Lose or Can’t Find Your Voucher?
GO TO VOUCHERS
Things to Know Before You Book
- Weather
- What’s in Season for Fishing
- Fishing Expectations
- Dolphin Sighting Expectations
- Beach Flag Meaning
- Beach Closures
- Handicap Accessibility
GO TO THINGS TO KNOW BEFORE YOU BOOK
Booking & Payment
- Promo Codes
- Other Discounts
- Rate Changes
- Accepted Payment Types
- Credit/Bank Statements
GO TO BOOKING & PAYMENT
Customer Experience
- TripShock.com Feedback
- TripShock Supplier Feedback
- Issue Resolution & Escalation
- Who to Contact for After-Hours Emergencies
GO TO CUSTOMER EXPERIENCE
How to Use Our Website
- Navigating Destinations
- Browsing by Tour
- Browsing by Supplier/Partner
GO TO HOW TO USE OUR WEBSITE
TripShock Listings
- Listing Basics
- Pricing & Availability
- Cancellation Policy
GO TO TRIPSHOCK LISTINGS
Travel Articles/Blogs
- Travel Article Destinations
- Why Does TripShock Write Travel Articles?
- TripShock Travel Writers
GO TO TRAVEL ARTICLES/BLOGS
Contact Information
- TripShock Contact Information
- TripShock Support Hours of Operation
- Partner Support Contact Information
- Partner Support Hours of Operation
GO TO CONTACT INFORMATION
For help with supplier, affiliate, and partner-specific issues and inquiries, please visit our Online Partner Resource.