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Customer Assistance

Customer Service Guide (Home) > Customer Assistance

TripShock’s mission is to connect tourists with the best local businesses to create unforgettable travel experiences as effortlessly and efficiently as possible. Thousands of TripShock customers can attest to the ease of planning, booking, or cancelling activities with us, but that’s not to say that some instances require a little help along the way.

Everyone here at TripShock truly prides themselves in providing excellent, above-par customer assistance, and that doesn’t stop once you’ve booked your reservation. We want customers and partners alike to rest assured knowing that TripShock is here for every question, concern, review, and beyond!

Learn more about TripShock.com customer assistance below:

Viewing Your Booking

Once you book your reservation, you should receive an email with an access code and your voucher attached. The attached voucher will have all the details of your booking as well as the name, address, and phone number directly to the company that your reservation is booked with.

The voucher has all of the information you will need to check in for your reservation. You can also log in and view your order information at any time using the access code from your email.

If you opted to receive your confirmation via text message you will receive a text with a link in it. Simply click on this link and you will be brought to your mobile voucher which will have the same information as your emailed voucher. Some texts may have additional information you need for arrival so please read the entire message.


Phone Support

Phone support is available daily from 7:00am until 8:00pm Central Time (hours subject to change for federal holidays). Please be aware that all calls are recorded for quality and training purposes.

Phone Number: 850-424-5125

Toll-Free: 800-450-7139


E-mail Support

If you are an international customer or do not have telephone access, support is available via e-mail, as well.

Email: [email protected]


Live Chat Support

Live Chat Support is also available from 7:00am until 8:00pm (hours may vary) for those who want to speak with a live, local agent without even picking up the phone! Open a Live Chat by clicking here:

live-chat-customer-service-2


Partner Support

TripShock’s Partner Support Staff is available 7 days a week to assist with day-to-day operational support like closeouts, calendar updates, price changes, wording revisions on listings or ticket descriptions, general questions regarding accounts, and more!

Phone: 850-424-5125, option 3

Email: [email protected]

Live Chat: Live Chat is available here

Hours: 8:00am - 5:00pm Central Time (hours subject to change for federal holidays)

Need further assistance? Click here for more information and Frequently Asked Questions